Complaint Regulations

Complaint Regulations

Art. I. Basic Provisions

1. To ensure the proper procedure for handling complaints related to defects in goods and services sold and provided by Apart-Center Agnieszka Bourgeois, the following complaint procedure is established in accordance with Act No. 250/2007 Coll. on Consumer Protection, as amended, and Act No. 40/1964 Coll. of the Civil Code, as amended:
2. The seller is obliged to adequately inform the customer about the terms and conditions of lodging complaints, including where a complaint can be submitted and where warranty repairs can be carried out.
3. These complaint regulations are subject to § 18 paragraph 1 of the Consumer Protection Act and are available on the website villalaroca.pl
4. By personally accepting the goods or the service, the consumer agrees to the complaint procedure and confirms that they have reviewed its terms.
5. For the purpose of these complaint regulations, a "complaint" means taking responsibility for defects in goods or services. The complaint procedure is considered concluded upon the delivery of repaired goods, replacement of goods, refund of the purchase price of the goods or services, granting of an appropriate discount on the price of the goods or services, a written request to transfer the service, or a justified refusal.
6. The rights and obligations of the consumer and the service provider are governed by the applicable legal regulations of Poland.

Art. II. Rights Arising from Liability for Defects

1. If the client is provided with goods or services of lower quality or in a smaller scope than previously agreed, or than is customary,
2. The client has the right to lodge a complaint regarding any defects in the services provided or in the purchased goods, including the right to rectification, supplementation, or replacement of the service with a new one, or to an appropriate discount on the agreed price of the goods or services.

Art. III. Exercising the Right to Liability for Defects (Complaints)

1. If the client identifies reasons or facts that may constitute grounds for a complaint, they are obliged to report the potential complaint to the service provider immediately. This should be done by contacting the manager of the specific facility, staff, or another responsible person (hereinafter referred to as the “responsible person”).